COVID-19 Coronavirus Telehealth Services Criteria

Are you eligible for Telehealth services?

Under new Government guidelines, depending upon your circumstances, you may be eligible for psychology sessions via the phone or video link such as FaceTime or Skype. 

If you suspect you or a family member has coronavirus (COVID-19) you should call (not visit) your GP or ring:
National Coronavirus Hotline on 1800 020 080.
Western Australian Coronavirus Hotline on: 1800 300 243.

WA Department of Health COVID clinic criteria:

Telehealth services are available if you meet the following criteria:

People isolating themselves at home on the advice of a medical practitioner, in accordance with the home isolation guidance issued by the AHPPC.

People who meet the current national triage protocol criteria for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, registered medical or nursing practitioner or COVID-19 Trained health clinic triage staff.

People aged over 70yrs,

Aboriginal & Torres Strait Islander people aged over 50

People with chronic health conditions,

People who are immunocompromised,

Parents with babies 12mths and under, And  

People who are pregnant.

COVID-19 clinic locations – 8.00 am to 8.00 pm daily 

Royal Perth Hospital – Ground Floor, Ainslie House, 48 Murray Street, Perth 
Sir Charles Gairdner Hospital – C Block, Hospital Avenue, Nedlands 
Fiona Stanley Hospital – Bedbrook Row, north-eastern end of hospital, Murdoch

COVID-19 Clinics Frequently Asked Questions