When appointments are booked, the psychologist reserves the whole hour especially for you, therefore the following cancellation policy is in place.
24 hours’ notice is required for any cancellations so that we can offer that time to another client. if you fail to attend, or do not give enough notice, you will be financially responsible for a cancellation fee of $ 65.20.
Make the time for yourself and commit to attending, this helps to aid your progress.
We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.
A late cancelled appointment is a loss to three people
The client who is delaying their therapy progress
Another client who has been sitting on the waiting list to see the psychologist urgently
The psychologist who spent the morning preparing for the session